Shipping Information & Policies
Checkout & Shipping
Domestic orders ship via UPS or USPS, international orders ship via DHL (recommended) and USPS. During checkout, you will be given a choice of available shipping options. Due to occasional reliability issues, we reserve the right to upgrade your order to UPS at our expense. Note that not all methods are available to all locations. (See below for important International shipping policies).
We offer all domestic customers the ability to choose a signed delivery option for $3.50 by selecting the checkbox in the shopping cart. If you do not select the signed delivery option, we can not be responsible for lost or misdirected packages, as carriers will not honor an insurance claim for a package marked "delivered."
Expedited shipping: As a courtesy, we offer expedited shipping via UPS. However, we process orders on a first-come first-served basis. If you choose one of the expedited shipping options, your order will be subject to standard processing times (please read the banner at the top of the site for current turnaround times).
$5.00 USD, foreign or domestic.
Our goal is to ship your order quickly. Please check the banner at the top of the every page to find out current turnaround times.
We believe that our standards for our products will not only meet, but will surpass your expectations. That said, we know there are occasional reasons that customers wish to return items.
Shipping or product problems or issues: If you have an issue or a problem with any product or shipment, please call us immediately at 561-845-0050 so that we can address and resolve the matter quickly.
You changed your mind: In order to maintain our high sanitary standards we regret that we are unable to accept returns on colorants or additives due to buyers' remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.
Order Cancellations or Changes
We are dedicated to shipping your order as quickly as possible. For that reason, once you order has been sent to the warehouse to be picked and packed, we cannot guarantee that we will be able to make changes to it.
However, if notified promptly, we will do our best to accommodate your needs according to the following policies:
If you forgot to add an item to your order: We do not store credit card information, so unfortunately cannot just add an item and charge your card. If you neglected to add something to your order, please place a new order and let us know immediately.
If we can combine your orders, we're happy to do so and will promptly refund any overpaid shipping charges.
If you need to change or delete an item from your order: Please contact us immediately. If your order has not been picked and packed, we're happy to substitute or delete items from your order, and will refund you any difference immediately.
Please note that if you want to substitute a more expensive item for something in your order, you'll have to make a new order. If we are able, we will delete the item from your first order, combine the two orders and refund any shipping over-payment promptly.
If you need to cancel an order: Please notify us as soon as possible. If the order has not completed warehouse processing, we should be able to cancel it for you and immediately refund your money.
If the order has been processed but not shipped, we should be able to pull it from shipping, but in such cases reserve the right to impose a 10% restocking fee on the entire order, excluding shipping and tax of course.
If you've entered the wrong shipping address: Again, notify us promptly. If the order has not completed warehouse processing, we will pull it and correct the shipping address.
If you provide us with an incorrect physical address, or fail to properly identify your name on your mailbox (causing non-delivery) and fail to notify us before the order ships, we cannot replace or refund your order.
However, If your order gets returned by the shipper in good condition, we are happy to resend it to you at your expense.
If you forgot to use a promotional or discount code or credit: We regret to say that we are unable apply a discount code or credit to an order that has already been placed.
Local Pick-Up Option
If you are local and would rather pick up your order in person, please make a note in the COMMENTS field of your order. If the comments field is left blank, your order will ship automatically unless you call us to inform us.
If you have left a note in the comments section, you will be emailed or called when your order is ready, and we will refund your shipping costs.
Out Of Stock Items
Occasionally, we run into a situation in which an item that has been purchased is actually out of stock. If this happens, we will contact you immediately by email, create a back-order for the item and ship out the balance of your order.
Back orders are shipped at our expense.
If you would rather cancel a back order and receive a credit on that item, please email Customer Support at firstname.lastname@example.org with your name, order number and why you are writing.
We will credit your original payment method within 2 business days of receiving your email.
We charge sales tax on all orders in the State of Florida. If you are a Florida business with a valid Florida Sales Tax ID Certificate, please submit a copy of the certificate for the current year to email@example.com, along with your company name and email associated with your Mad Micas website account. Once we've received a copy, your account will be marked as tax exempt and will not be charged tax on any orders for the remainder of that year. If you have any questions, please email us at firstname.lastname@example.org.
We currently ship to most countries. If you run into a problem during checkout, please call us at 561-845-0050 or contact us at email@example.com so we can address it and you can complete your order. We are here to help you.
Shipping fees are pulled directly from the shipping companies based on your order size and shipping address. We currently offer up to two carriers:
DHL Express Worldwide: DHL offers insured, traceable and incredibly fast shipping to most countries. DHL continues to astonish us with an often only one-day transit time to Canada, and two-four day service to most of the rest of the world (usually just three business days to Australia!). We highly recommend selecting DHL if possible.
USPS First Class and Priority International: While we offer USPS service to many countries, please understand that it can take weeks to reach your destination, and tracking your shipment is sporadically accurate at best. For these reasons, we do not recommend USPS international shipping service, and cannot be held liable or replace lost or misdirected packages shipped using this method.
Though more expensive, Mad Micas firmly endorses DHL for international shipping due to the speed of delivery, tracking ability and package insurance.
We clearly and accurately label all customs forms with contents and value of all orders.
It is each customer's responsibility to understand and abide by their country's import rules and restrictions. If products are confiscated or destroyed due to import restrictions, Mad Micas will not be able to refund the customer for the product or shipping fees.
All duties, taxes, brokerage fees, shipping fees or any additional expenses are to be paid by the customer.
We are sorry, but we are no longer able to ship to Mexico or Nigeria due to import restrictions on colorants.