Shipping Information & Policies
We offer all domestic customers the ability to choose a signed delivery option for $3.50 by selecting the checkbox in the shopping cart. If you do not select the signed delivery option, we can not be responsible for lost or misdirected packages, as carriers will not honor an insurance claim for a package marked "delivered."
OUR TURNAROUND TIME
THANKSGIVING HOLIDAY: All orders received on Wednesday, 11/21/18, will ship on Monday 11/26/18 - HAPPY THANKSGIVING!
Our goal is to ship your order quickly. Our turnaround time will be visible at the top of every page in the narrow black header above our logo. We're working hard to make sure your products get to you very fast.
NOTE: If we have a 1-day turnaround posted and you place your order after business hours on Friday, that order will ship out by Tuesday afternoon. We do not process the order until Monday morning. Placing an order after business hours means it is processed the next business day.
We believe the standards for our products will not only meet, but will surpass your expectations. If you have an issue or a problem with any product or shipment, please call us immediately so that we can address the matter with you and resolve it quickly. Our phone number is 561-845-0050. Otherwise, we simply cannot accept returns on colorants or additives due to sanitary standards. This protects all of our customers from the possibility of contamination. Understand this before you purchase. There are no exceptions.
We can not apply a discount code to an order that is already placed.
Because we do not store credit card information, we cannot change or add products to your order once it has been placed, so please make sure that you have the correct items and sizes of those items in your cart that you wish to purchase. If you forgot to add an item, you will have to place a new order. If we can combine your orders, we're happy to refund any overpaid shipping charges.
Ensure that your package gets to you by double checking your address and email. If you provide us with an incorrect physical address, or fail to properly identify your name on your mailbox (causing non-delivery) we will not replace or refund your order. If your order gets returned in good condition, we can resend it to you at your expense.
CANCELLATIONS: Because of our dedication to providing you with the fastest service, cancellations, as well as additions and changes to orders, can not be accepted once the order has been sent to the warehouse for processing. Orders that are cancelled once sent to the warehouse will be charged a 10% RESTOCKING FEE before a refund is issued. We encourage you to make sure your cart is correct and you are happy with your purchase BEFORE you finalize your order.
LOCAL PICK-UP SERVICE
If you are local and would rather pick up your order in person, we require a 24-hour turnaround time from the time you place the order. If you place the order during non-business hours, please allow 24 hours from 9 am the following business day. In order to arrange for pick-up, call 561-845-0050 so we can make an appointment for you to arrive to receive your package.OUT OF STOCK ITEMS
If an item is out of stock that you ordered, we will contact you immediately by email, create a back-order for the item and ship out the balance of your order. Back-orders are shipped at no cost to you. If you would rather cancel a back-order and receive a credit on that item, please email Customer Support at firstname.lastname@example.org with your name, order number and why you are writing. We will credit your Mad Oils/Mad Micas account within 2 business days of receiving your email.
SALES TAX IN FLORIDA
If you live in Florida and have a FL Sales Tax ID Certificate, we must have a copy of the certificate in our files for the current year. Once it is filed with us, you will be marked as tax exempt and will not be charged tax on any orders for the remainder of that year. If you have any questions, please email us at email@example.com.
I N T E R N A T I O N A L
We currently ship to most countries. If at checkout there is a problem, please call us at 561-845-0050 or contact us at firstname.lastname@example.org so we can implement any changes that need to be made so that you can receive our products. We are here to help you.
The shipping rates that are generated during checkout are pulled directly from the shipping companies below. You have two choices when having your order shipped internationally:
1. DHL Express Worldwide: This service is insured, trackable and the shipping is lightning fast. One day transit time to Canada and 3 days transit time to the rest of the world (3 days to Australia!)
2. USPS First Class and Priority International: Please understand that when you choose USPS to ship your packages it can take weeks to reach your destination and tracking your shipment is sporadically accurate at best. We do not recommend shipping internationally with USPS and will not replace packages sent by this method. Mad Micas will not be held liable for any lost or misdirected packages if you choose USPS to ship your package internationally.
Since we don't know the particular import restrictions in your country or region, it is the customer's responsibility to be aware of their own import restrictions.
All duties, taxes, brokerage fees, shipping fees or any additional expenses are the responsibility of the buyer/customer. If the products are confiscated or destroyed, Mad Oils, Inc. will not be able to refund the customer for the product or shipping fees.
We are sorry, but we are no longer able to ship to Mexico due to import restrictions on colorants.