Shipping fees are quoted directly from the carriers based on your order size and shipping address.
We rely on the address information our customers provide. Please be sure the shipping address is complete and correct and includes unit or apartment numbers or your package may not be delivered.
We are not responsible for packages being shipped to incorrect or incomplete addresses. Before you complete your order, make certain the address is correct and includes any part of your address that specifies the location.
We urge our customers choose UPS or USPS Priority since they are the most reliable shipping methods. USPS First Class, while the cheapest, is also the SLOWEST and least reliable shipping method. Orders shipped via USPS First Class have been known to take weeks to arrive. Please keep this in mind when selecting a shipping method.
We offer local pick-up at no charge. Choose local pickup during checkout and we will contact you as soon as your order is ready for you.
Freight/Package Forwarders & Shipping Brokers
We are unable to replace or refund orders that are marked "Delivered" to locations that forward packages to other countries, even if Shipping Protection is purchased. We cannot replace packages that are shipped to an address other than the billing address.
Shipping Protection (domestic U.S. only)
Please consider Shipping Protection. Available in the cart for the nominal fee of just $0.98 cents, Shipping Protection allows us to replace lost, misdirected and stolen packages shipped domestically (as long as the address you provide is accurate and correct). We do not offer this protection for orders shipping outside the U.S. or to companies that forward to countries outside the U.S.
Large Orders Policies
If your order is being delivered to a multi-family dwelling/apartment building, going to a metropolitan area, or if it is a first order of over $200, we reserve the right to add Signature Confirmation so that the order arrives safely. If you believe that your shipping location is not safe for a package to be left by your front door in your absence, please provide us with an alternate address (eg. your work address if you are permitted to receive packages there).
Large first-time orders being shipped to addresses other than the billing address on the payment method may be delayed to allow us time to contact the buyer to confirm identity. This is to protect all of our customers.
We are a family-owned and run company and try very hard to make sure everyone receives their orders safely. In setting these policies we are able to protect our customers and keep our prices as low as possible.
International Orders & Import Restrictions/Duties/Taxes
We currently offer international shipping through various carriers depending on the destination country.
We clearly and accurately label all customs forms with contents and value of all orders. It is each customer's responsibility to understand and abide by their country's import rules and restrictions and pay their import charges and/or duties.
If products are confiscated or destroyed due to import restrictions or unpaid duties and/or taxes, Mad Micas will not be able to refund the customer for the product or shipping fees.
All duties, taxes, brokerage fees, shipping fees or any additional expenses are to be paid by the customer. We cannot estimate or collect these fees and have no control over them. Please check with the carrier and/or your locality to find out what these costs will be prior to ordering.
Order Processing Time
Our goal is to ship your order as quickly as possible. Our turnaround time is normally 1-3 business days (this excludes weekends and holidays), though we post current processing times in the header of the site at all times. Exceptionally large orders and large volume orders may take additional time.
Large sale events may cause delays due to order volume.
Order Cancellations or Changes
We are dedicated to shipping your order as quickly as possible. For that reason, once your order has been sent to the warehouse to be picked and packed, we cannot guarantee that we will be able to make changes to it.
However, if notified promptly, we will do our best to accommodate your needs according to the following policies:
- If you forgot to add an item to your order: We do not store credit card information. If you wish to add something to your order, please call us before we begin shipping your order. We ship quickly and customer emails may not be seen before shipping.
- If you need to cancel an order: If you change your mind after placing an order, please contact us as soon as possible to allow us time to stop the shipment from leaving our warehouse. In such cases, we are happy to refund your money in full.* If your order has already shipped, please refuse delivery or contact us to arrange return shipping. As long as the package is unopened, we are happy to refund the cost of the product.
- If you've entered the wrong shipping address: Again, notify us promptly. If the order has not shipped, we will pull it and correct the shipping address before shipping. Our phone number is 561-845-0050. Please understand that if you provide us with an incorrect physical address, do not include an apartment or suite number, or fail to properly identify your name or number at your delivery address (causing non-delivery), we cannot replace or refund your order. If your package gets returned to us in good condition, we are happy to resend it to the correct address at the customer's expense.
- If you forgot to use a promotional or discount code or credit: We regret to say that we are unable apply a discount code or credit to an order that has already been placed.
More information about returns and refunds can be found here.
*We reserve the right to charge a 10% restocking fee on some orders over $100 that have been picked and packed before we are contacted with a cancellation request.
We collect sales tax where required by law. A current list of states in which we are required to collect tax is available on this page. If you are a business with a valid resale certificate, please submit a copy of the certificate for the current year here.
Once we receive a copy, we will update your account as tax exempt and we will not collect tax on any orders for the remainder of that year. Please allow 24 hours for us to update your account after submitting your certificate before placing an order so tax will not be withheld.
We are unable to return sales tax once it has been collected.