Shipping Information & Policies

OUR STANDARDS (Return Policy)
We believe the standards for our products are not only satisfactory, but will pass your expectations.  If you have an issue or a problem with any product or shipment, please call us immediately so that we can address the matter with you and resolve it. Our direct phone number is 561-845-0050.  Otherwise, we simply can not accept returns on products you receive from us. We can not accept any returns on our products due to health reasons.  This protects all of our customers form contaminated products.
Please understand this before you purchase.
  • CHECKOUT AND SHIPPING METHODS POLICY
The shipping rates that are generated during checkout are pulled directly from USPS and FEDEX. If you receive free shipping for your order, we choose the most cost effective way to ship it.
We now offer FedEx Expedited shipping. Order processing will not change, just the method of shipping will be expedited.
  • DOUBLE CHECK All your information and cart contents at CHECKOUT

Please make sure that you have the correct items and sizes of those items in your cart that you wish to purchase.  We can not change your order once it is placed.  We can not apply a discount code to an order that is already placed.  Ensure that your package gets to you by double checking your address and email.  If you provide us with an incorrect physical address, or fail to properly identify your name on your mailbox (causing non-delivery) we will not replace or refund your order.  If your order gets returned in good condition, we can resend it to you at your expense.

 

______________

 

  • OUR TURNAROUND TIME 


Our goal is to ship your order with as little delay as possible.  We have a 1-3 day turnaround (business days). When our order volume is unusually high, we will do everything in our power to get your package out to you as quickly as humanly possible. We typically ship orders the same day, but we can't always do that due to order volume we may have from holidays or sale events. 

 

We know you have a business to run and we want YOU to succeed!   

 

  • Order Changes & Cancellations

Because of our dedication to providing you with the fastest service, cancellations, as well as additions and changes to orders, can not be accepted once the order has been sent to the warehouse for processing.  Orders that are cancelled once sent to the warehouse will be charged a 10% RESTOCKING FEE before a refund is issued. We encourage you to make sure your cart is correct and you are happy with your purchase BEFORE you finalize your order.

 

  • DURING PROMOTIONS

Please understand that we cannot combine orders and refund shipments during a promotion. Please make sure you have everything you want in your order before confirming it.  Should you place more than one order during a promotion, your shipping will not be refunded.  We simply cannot accommodate these requests due to the sheer volume of orders at our facility.

 

  • LOCAL PICK-UP SERVICE

If you are local and would rather pick up your order in person, we require a 24 hour turnaround time from the time you place the order.  If you place the order during non-business hours, please allow 24 hours from 9 am the following business day.  In order to arrange for pick-up, call 561-845-0050 so we can make an appointment for you to arrive to receive your package.  

Once the order has been picked up your shipping charges will be refunded. 

 

  • OUT OF STOCK ITEMS 


If an item is out of stock that you ordered, we will contact you immediately by email, create a back-order for the item and ship out the balance of your order. Back-orders are shipped at no cost to you. If you would rather cancel a back-order and receive a credit on that item, please email Customer Support at info@madoils.com with your name, order number and why you are writing. We will credit your Mad Oils/Mad Micas Account within 2 business days of receiving your email. 

 

  • NO SALES TAX IN FLORIDA (must need current year's certificate)


If you live in Florida and have a FL Sales Tax ID Certificate, we must have a copy of the certificate in our files for the current year.  Once it is filed with us, you will be marked as tax exempt and will not be charged tax in any orders with us for the remainder of that year.  If you have any questions, please email us at info@madoils.com.

___________________________


I N T E R N A T I O N A L    I N F O R M A T I O N


We currently ship to most countries.  If at checkout there is a problem, please call us at 561-845-0050 or contact Customer Support at info@madoils.com so we can implement any changes that need to be made so that you can receive our products.  We are here to help you.

Import Restrictions/Duties/Taxes
Since we don't know the particular import restrictions in your country or region, it is the customer's responsibility to be aware of their own import restrictions.  All duties, taxes, brokerage fees, shipping fees or any additional expenses are the responsibility of the purchaser.


 - - >  International shipments are mailed via United States Postal Service.   

  • With USPS International, the package may take anywhere from a few business days to a couple of months for delivery.(We recently had a package that shipped USPS International First Class Mail and it took 75 days before the package was delivered to our customer in Italy.)

  • We cannot guarantee delivery when shipping Internationally because the US Postal Service does NOT track their packages properly and they don't take any responsibility for packages that go "missing". 

 Canadian Shipment Notice:

Many of our Canadian customers choose to ship via USPS First Class International over any other shipping method due to the fact that duties/taxes/fees are much lower once the package arrives in Canada.

 

  (updated December, 2017)