Shipping Information & Policies
Checkout & Shipping
FOR ALL ORDERS
We rely on the address information our customers provide. Please be sure the shipping address is complete and correct and includes unit numbers or your package may not be delivered.
We are not responsible for packages being shipped to incorrect or incomplete addresses. Before you complete your order, make certain the address is correct and includes any part of your address that specifies the location.
FREIGHT/PACKAGE FORWARDERS/SHIPPING BROKERS
We are unable to replace or refund orders that are marked "Delivered" to locations that forward packages to other countries, even if Shipping Protection is purchased. We cannot replace packages that are shipped to an address other than the billing address.
USPS First Class is the SLOWEST way and can take WEEKS to receive a package. Priority is also not the most reliable carriers. We urge our customers choose UPS or FedEx since they are the most reliable shipping methods.
Please consider Shipping Protection. Available in the cart for the nominal fee of just $0.98 cents, Shipping Protection allows us to replace lost, misdirected and stolen packages shipped domestically (as long as the address you provide is accurate and correct). We do not offer this protection for orders shipping outside the U.S.
NOTE: If your order is over $100 and being delivered to a multi-family dwelling/apartment building, going to a metropolitan area, or if it is a first order of $200+, we reserve the right to add Signature Confirmation so that the order arrives safely. If you believe that your shipping location is not safe for a package to be left by your front door in your absence, please provide us with an alternate address (eg. your work address if you are permitted to receive packages there). We are a family-owned company and try very hard to make sure everyone receives their orders safely. This also helps us to continue our price structure.
We currently offer international shipping through the United States Postal Service (USPS) and in some locations, where USPS shipping services has been suspended, we offer FedEx International shipping options.
We clearly and accurately label all customs forms with contents and value of all orders. It is each customer's responsibility to understand and abide by their country's import rules and restrictions and pay their import taxes/duties/charges.
If products are confiscated or destroyed due to import restrictions or unpaid duties and/or taxes, Mad Micas will not be able to refund the customer for the product or shipping fees.
All duties, taxes, brokerage fees, shipping fees or any additional expenses are to be paid by the customer. We cannot estimate or collect these fees and have no control over them. Please check with the carrier and/or your locality to find out what these costs will be prior to ordering.
Our goal is to ship your order quickly. Our turnaround time is normally 1-2 business days (this excludes weekends and holidays). If our turnaround time increases, we will post the delay in the header.
When there are large sales events, please allow for delays due to high order volume that the sale may produce.
We believe that our standards for our products will not only meet but will surpass your expectations. That said, we know there are occasional reasons that customers wish to return items.
Shipping or product problems or issues: If you have an issue or a problem with any product or shipment, please call us immediately at 561-845-0050 so that we can address and resolve the matter quickly.
If you changed your mind: In order to maintain our high sanitary standards we regret that we are unable to accept returns on any of our products due to buyers' remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.
Order Cancellations or Changes
We are dedicated to shipping your order as quickly as possible. For that reason, once your order has been sent to the warehouse to be picked and packed, we cannot guarantee that we will be able to make changes to it.
However, if notified promptly, we will do our best to accommodate your needs according to the following policies:
If you forgot to add an item to your order: We do not store credit card information. If you wish to add something to your order, please call us before we begin shipping your order. We ship quickly and customer emails may not be seen before shipping.
If you need to cancel an order: Please notify us as soon as possible. If the order has not completed warehouse processing, we should be able to cancel it for you and immediately refund your money.
If the order has been processed but not shipped, we should be able to pull it from shipping, but in such cases, we reserve the right to impose a 10% restocking fee on the entire order, excluding shipping and tax of course.
If you've entered the wrong shipping address: Again, notify us promptly. If the order has not shipped, we will pull it and correct the shipping address before shipping. Our phone number is 561-845-0050.
If you provide us with an incorrect physical address, or do not include an apartment or suite number or fail to properly identify your name or number at your delivery address (causing non-delivery), we won't be able to replace or refund your order.
If your package gets returned to us in good condition, we are happy to resend it to the correct address at the customer's expense.
If you forgot to use a promotional or discount code or credit: We regret to say that we are unable apply a discount code or credit to an order that has already been placed.
Local Pick-Up Option
We now offer local pick-up in Delray Beach, FL. Choose the pick-up option at checkout and you will be emailed when your package is ready to be picked up. The email comes from "email@example.com". Please check junk or spam folders for this email if you do not see one 2 business days after you placed the order.
We charge sales tax where required by law. If you are a business with a valid resale certificate, please submit a copy of the certificate for the current year here.
Once we receive a copy, we will update your account as tax exempt and you will not be charged tax on any orders for the remainder of that year. Please allow 24 hours for us to update your account after submitting your certificate before placing an order so tax will not be withheld.
Sorry, we cannot return tax after your order is complete.
We ship to most countries that allow importing colorants, powders or cosmetics. If you run into a problem during checkout, please contact us at firstname.lastname@example.org or call 561-845-0050 so we can assist you.
Shipping fees are pulled directly from the shipping companies based on your order size and shipping address.