Checkout & Shipping
We ship via UPS, FedEx or USPS. We reserve the right to upgrade your order to UPS or FedEx at our expense depending on weight, size, cost, etc.
During checkout, you will be given a choice of available shipping options. Note that not all methods are available to all locations. USPS First Class Domestic is the SLOWEST way to ship your order. In some cases, it can take up to a month to receive a First Class package. We highly suggest choosing Priority or UPS/FedEx as they are the most reliable shipping methods.
Please consider Shipping Protection. Available in the cart for the nominal fee of just $0.98 cents, Shipping Protection allows us to replace lost, misdirected and stolen packages shipped domestically (as long as the address you provided is exactly correct). At this time we cannot offer this protection on international packages.
We also offer all domestic customers the ability to choose a signed delivery option for $3.50 by selecting the checkbox in the shopping cart. Due to the pandemic, carriers aren't always getting a direct signature, though they are supposed to make some visual contact with the customer.
If you do not select the signed delivery option or choose Shipping Protection, we cannot be responsible for lost, stolen or misdirected packages, as carriers will not honor an insurance claim for a package marked "delivered."
We currently offer international shipping through the United States Postal Service (USPS), DHL, FedEx and UPS (not all services available to all locations).
USPS is not consistently accurate when verifying addresses, so we rely on the information our customers provide. If you select USPS be sure your address is complete and correct and includes any apartment/suite numbers or your package may not be delivered. We cannot be held responsible for packages being shipped to incorrect or incomplete addresses.
We clearly and accurately label all customs forms with contents and value of all orders. It is each customer's responsibility to understand and abide by their country's import rules and restrictions and pay their import taxes or charges.
If products are confiscated or destroyed due to import restrictions or unpaid duties and/or taxes, Mad Micas will not be able to refund the customer for the product or shipping fees.
All duties, taxes, brokerage fees, shipping fees or any additional expenses are to be paid by the customer. We cannot estimate or collect these fees, and have no control over them. Please check with the carrier and/or your locality to find out what these costs will be prior to ordering.
Locations We Ship To
We ship to most countries that allow the import of colorants. If you run into a problem during checkout, please contact us at firstname.lastname@example.org so we can help. For information about shipping to other countries, please see international shipping information further down this page.
Shipping fees are pulled directly from the shipping companies based on your order size and shipping address.
We are sorry, but we are no longer able to ship to Mexico or Nigeria due to import restrictions. If you want to ship to these locations and have a special license or permit, please contact our office so we can set up an order for you.
Our goal is to ship your order quickly. Our turnaround time is normally 1-2 business days (this excludes weekends and holidays). Orders placed on Saturday or Sunday are considered to have been placed on Monday. If our turnaround time increases, we will post the delay in the header.
When there are large sales events, please allow for delays due to high order volume that the sale may produce.
We believe that our standards for our products will not only meet, but will surpass your expectations. That said, we know there are occasional reasons that customers wish to return items.
Shipping or product problems or issues: If you have an issue or a problem with any product or shipment, please call us immediately at 561-845-0050 so that we can address and resolve the matter quickly.
You changed your mind: In order to maintain our high sanitary standards we regret that we are unable to accept returns on colorants or additives due to buyers' remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.
Order Cancellations or Changes
We are dedicated to shipping your order as quickly as possible. For that reason, once your order has been sent to the warehouse to be picked and packed, we cannot guarantee that we will be able to make changes to it.
However, if notified promptly, we will do our best to accommodate your needs according to the following policies:
If you forgot to add an item to your order: We do not store credit card information, so we cannot just add an item and charge your card. However, if you neglected to add something to your order, please email us to see if we can add the new items and invoice you before we begin processing your order. If we have already begun to process your order, you may have to place a new order.
If you need to change or delete an item from your order: Please contact us immediately. If your order has not been processed, we're happy to substitute or delete items from your order, and will refund you any difference immediately.
Please note that if you want to substitute a more expensive item for something in your order, you'll have to make a new order. If we are able, we will delete the item from your first order, combine the two orders and refund any shipping over-payment promptly.
If you need to cancel an order: Please notify us as soon as possible. If the order has not completed warehouse processing, we should be able to cancel it for you and immediately refund your money.
If the order has been processed but not shipped, we should be able to pull it from shipping, but in such cases, we reserve the right to impose a 10% restocking fee on the entire order, excluding shipping and tax of course.
If you've entered the wrong shipping address: Again, notify us promptly. If the order has not completed warehouse processing, we will pull it and correct the shipping address before shipping.
If you provide us with an incorrect physical address, or fail to properly identify your name on your mailbox (causing non-delivery) and fail to notify us before the order ships, we cannot replace or refund your order.
If your package gets returned in good condition, we are happy to resend it to the correct address at your expense.
If you forgot to use a promotional or discount code or credit: We regret to say that we are unable apply a discount code or credit to an order that has already been placed.
Local Pick-Up Option
We're sorry, but we do not offer local pick-up at this time.
Out Of Stock Items
Occasionally, we run into a situation in which an item that has been purchased is actually out of stock. If this happens, we will let you know and ship out the balance of your order once it is back in stock. Back orders are shipped at our expense.
If you would rather cancel a back order and receive a credit on that item, please email Customer Support at email@example.com with your name, order number and why you are writing. We will credit your original payment method within 2 business days of receiving your email.
We charge sales tax where required by law. If you are a business with a valid resale certificate, please submit a copy of the certificate for the current year to firstname.lastname@example.org, along with your company name and email associated with your Mad Micas website account.
Once we receive a copy, we will update your account as tax exempt and you will not be charged tax on any orders for the remainder of that year. If you have any questions, please email us at email@example.com. Please allow 24 hours for us to update your account before placing an order so tax will not be withheld.
Sorry, we cannot return tax after your order is complete.
$5.00 USD, foreign or domestic.