Shipping Information & Policies
COVID-19 Shipping Delays
All major carries are experiencing some interruptions due to the COVID-19 pandemic.
USPS: While we offer First Class shipping, we are encouraging and urging our customers to choose either Priority or UPS. Many first class packages are taking weeks to receive once the package is shipped. Some packages just stop moving and updating and disappear. We have spoken to our representative at USPS and they are apologetic, but cannot control the outcome. Facilities are closing, leaving packages at the locations, only to be picked up and moved to other facilities and causing back-ups. The rep actually suggested NOT USING FIRST CLASS until the pandemic is over. First Class packages are not insured and USPS will not reimburse on these packages.
UPS: UPS states that expedited shipping is not being guaranteed. They have suspended their service guarantee for all shipments from any origin to any destination. For this reason, we are currently not offering expedited shipping through our website. If you need a package sent this way, you will need to write to us at firstname.lastname@example.org to request a quote and we will invoice you for the balance of the shipping charge.
Checkout & Shipping
Domestic orders ship via UPS or USPS, international orders ship via DHL (recommended) and USPS (to Canada). During checkout, you will be given a choice of available shipping options. Due to occasional reliability issues, we reserve the right to upgrade your order to UPS at our expense. Note that not all methods are available to all locations.
Please consider Route+ Shipping Protection. Available in the cart for a nominal fee, Route will replace lost, misdirected and stolen packages shipped both domestically and internationally. Please note that we do not put a surcharge on this insurance, and we make nothing on it. It is simply a service that we are offering our customers.
We offer all domestic customers the ability to choose a signed delivery option for $3.50 by selecting the checkbox in the shopping cart. Even though carriers aren't always getting the actual signature, they are supposed to make some visual contact with the customer.
If you do not select the signed delivery option, we can not be responsible for lost or misdirected packages, as carriers will not honor an insurance claim for a package marked "delivered." Note that Route+, however, will.
$5.00 USD, foreign or domestic.
Our goal is to ship your order quickly. Due to an increase in order volume and additional safety procedures that have been put in place during the pandemic, our current turnaround time is 2-4 business days (this excludes weekends and holidays). Orders placed on Saturday or Sunday are considered to have been placed on Monday.
We believe that our standards for our products will not only meet, but will surpass your expectations. That said, we know there are occasional reasons that customers wish to return items.
Shipping or product problems or issues: If you have an issue or a problem with any product or shipment, please call us immediately at 561-845-0050 so that we can address and resolve the matter quickly.
You changed your mind: In order to maintain our high sanitary standards we regret that we are unable to accept returns on colorants or additives due to buyers' remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.
Order Cancellations or Changes
We are dedicated to shipping your order as quickly as possible. For that reason, once you order has been sent to the warehouse to be picked and packed, we cannot guarantee that we will be able to make changes to it.
However, if notified promptly, we will do our best to accommodate your needs according to the following policies:
If you forgot to add an item to your order: We do not store credit card information, so unfortunately cannot just add an item and charge your card. However, if you neglected to add something to your order, please email us to see if we can add the new items and invoice you before we begin processing your order. If we have already begun to process your order, we will let you know and you will have to place a new order.
If you need to change or delete an item from your order: Please contact us immediately. If your order has not been processed, we're happy to substitute or delete items from your order, and will refund you any difference immediately.
Please note that if you want to substitute a more expensive item for something in your order, you'll have to make a new order. If we are able, we will delete the item from your first order, combine the two orders and refund any shipping over-payment promptly.
If you need to cancel an order: Please notify us as soon as possible. If the order has not completed warehouse processing, we should be able to cancel it for you and immediately refund your money.
If the order has been processed but not shipped, we should be able to pull it from shipping, but in such cases reserve the right to impose a 10% restocking fee on the entire order, excluding shipping and tax of course.
If you've entered the wrong shipping address: Again, notify us promptly. If the order has not completed warehouse processing, we will pull it and correct the shipping address.
If you provide us with an incorrect physical address, or fail to properly identify your name on your mailbox (causing non-delivery) and fail to notify us before the order ships, we cannot replace or refund your order.
However, If your order gets returned by the shipper in good condition, we are happy to resend it to you at your expense.
If you forgot to use a promotional or discount code or credit: We regret to say that we are unable apply a discount code or credit to an order that has already been placed.
Local Pick-Up Option
If you are local and would rather pick up your order in person, please choose the PICK UP option instead of shipping. Once your order has been boxed up, you will be notified by email that your order is fulfilled and you can come to our warehouse to retrieve it.
Out Of Stock Items
Occasionally, we run into a situation in which an item that has been purchased is actually out of stock. If this happens, we will let you know and ship out the balance of your order once it is back in stock.
Back orders are shipped at our expense.
If you would rather cancel a back order and receive a credit on that item, please email Customer Support at email@example.com with your name, order number and why you are writing.
We will credit your original payment method within 2 business days of receiving your email.
We charge sales tax on all orders in the State of Florida. If you are a Florida business with a valid Florida Sales Tax ID Certificate, please submit a copy of the certificate for the current year to firstname.lastname@example.org, along with your company name and email associated with your Mad Micas website account. Once we've received a copy, your account will be marked as tax exempt and will not be charged tax on any orders for the remainder of that year. If you have any questions, please email us at email@example.com.
Here are our International Shipping Policies