Shipping Information & Policies
CHECKOUT AND SHIPPING METHODS POLICY
The shipping rates that are generated during checkout are pulled directly from USPS and FEDEX. If you pay more for shipping than it costs us to ship it to you, you will receive a refund in the amount of the difference. These refunds will be made to your credit card or PayPal account (refunds for shipping occur once a week).
DOUBLE CHECK All your information and cart contents at CHECKOUT
Please make sure that you have the correct items and sizes of those items in your cart that you wish to purchase. We can not change your order once it is placed. We can not apply a discount code to an order that is already placed. Ensure that your package gets to you by double checking your address and email. If you provide us with an incorrect physical address, or fail to properly identify your name on your mailbox (causing non-delivery) we will not replace or refund your order. If your order gets returned in good condition, we can resend it to you at your expense.
OUR TURNAROUND TIME
Our goal is to ship your order with as little delay as possible. We have a 1-2 business day turnaround. When our order volume is unusually high, we will do everything in our power to get your package out to you as quickly as humanly possible. We know you have a business to run and we want YOU to succeed!
We believe the standards for our products are not only satisfactory, but will surpass your expectations. If you have an issue or a problem with any product or shipment, please call us immediately so that we can address and resolve the matter with you. Our direct phone number is 561-845-0050. We simply can not accept returns on products you purchase from us because of health regulations and restrictions.
Order Changes & Cancellations
Because of our dedication to providing you with the fastest service, cancellations, as well as additions and changes to orders, can not be accepted.
Orders that are cancelled will be charged a 10% RESTOCKING FEE before a refund is issued. We encourage you to make sure your cart is correct and you are happy with your purchase BEFORE you finalize your order.
Please understand that we cannot combine orders and refund shipments during a promotion. Please make sure you have everything you want in your order before confirming it. Should you place more than one order during a promotion, your shipping will not be refunded. We simply cannot accommodate these requests due to the sheer volume of orders at our facility.
LOCAL PICK-UP SERVICE
If you are local and would rather pick up your order in person, we require a 24 hour turnaround time from the time you place the order. If you place the order during non-business hours, please allow 24 hours from 9 am the following business day. In order to arrange for pick-up, call 561-845-0050 so we can make an appointment for you to arrive to receive your package.
Once the order has been picked up your shipping charges will be refunded.
OUT OF STOCK ITEMS
If an item is out of stock that you ordered, we will contact you immediately by email, create a back-order for the item and ship out the balance of your order. Back-orders are shipped at no cost to you. If you would rather cancel a back-order and receive a credit on that item, please email Customer Support at email@example.com with your name, order number and why you are writing. We will credit your Mad Oils/Mad Micas Account within 2 business days of receiving your email.
NO SALES TAX IN FLORIDA (must need current year's certificate)
If you live in Florida and have a FL Sales Tax ID Certificate, we must have a copy of the certificate in our files for the current year. Once it is filed with us, you will be marked as tax exempt and will not be charged tax in any orders with us for the remainder of that year. If you have any questions, please email us at firstname.lastname@example.org.
I N T E R N A T I O N A L I N F O R M A T I O N
We currently ship to most countries. If at checkout there is a problem, please call us at 561-845-0050 or contact Customer Support at email@example.com so we can implement any changes that need to be made so that you can receive our products. We are here to help you.
Since we don't know the particular import restrictions in your country or region, it is the customer's responsibility to be aware of their own import restrictions. All duties, taxes, brokerage fees, shipping fees or any additional expenses are the responsibility of the purchaser.
There are two ways we ship Internationally:
- - > FEDEX and United States Postal Service.
FedEx service has a tracking number and your package will be insured. FedEx may take 1-2 weeks to reach your destination.
With USPS International, the package may take anywhere from a few business days to a couple of months for delivery.(We recently had a package that shipped USPS International First Class Mail and it took 75 days before the package was delivered to our customer in Italy.)
We cannot guarantee delivery if you choose USPS International Shipping because the US Postal Service does NOT track their packages properly and they don't take any responsibility for packages that go "missing".
Canadian Shipment Notice:
Many of our Canadian customers choose to ship via USPS First Class International over any other shipping method due to the fact that duties/taxes/fees are much lower once the package arrives in Canada.
(updated September, 2017)