Frequently Asked Questions


Does Mad Micas have a minimum order?

Yes, we have a very small minimum of $5.00 USD. This applies to both domestic and international orders.

What is your return policy?

We believe that our standards for our products will not only meet, but will surpass your expectations. That said, we know there are occasional reasons that customers wish to return items.

Shipping or product problems or issues: If you have an issue or a problem with any product or shipment, please call us immediately at 561-845-0050 so that we can address and resolve the matter quickly.

You changed your mind: In order to maintain our high sanitary standards we regret that we are unable to accept returns on colorants or additives due to buyers' remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.

Color additives are regulated by the FDA. Why?

FDA regulation ensures that color additives are safe for use in various applications. To read more about about FDA regulations regarding color additives in bath bombs and cosmetics, check out our blog post on FDA regulations. If you want to go directly to the FDA website to see what color additives are permitted for use in your products, please go directly here.

Does Mad Micas offer Batch Certified dyes and lakes?

Yes, we do!

All single color dyes and lakes need to be batch certified in order for them to be legally used in bath bombs and cosmetics (though technically, bath bombs are considered cosmetics).

Mad Micas submits sealed samples from every single-color dye and lake shipment we purchase to the FDA for lab testing and analysis. Only after they are analyzed and approved by the FDA do we offer them for sale. Full test results are included with every purchase. 

Dye or lake mixtures, however, do not need to be batch certified. They are exempt from batch certification requirements as long as the mixture is comprised of colors each already batch certified by the FDA.

Can I use Mad Micas colorants in bath bombs? What about cosmetics?

Most of our micas (but not all of our colorants) can be used in bath bombs and cosmetics. However, some micas contain ingredients that are not FDA-approved for lips, such as chromium green oxide and ultramarine blue, while others may contain ingredients not approved for eye use.

Each product page includes the FDA-approved safety applications for that product. Please make sure that what you're buying is safe for its intended use before purchasing it. If you have any questions, please call us at 561-845-0050.

Note: If you are using micas or other oil soluble colorants, we recommend that you use polysorbate 80 at approximately 2% in your liquid stage to properly disperse your colors in the bath. This should eliminate the "tub ring" or floating mica that can occur if you don't incorporate it in your recipe. 

Are micas natural?

Most mica used in cosmetics and soap, begin with naturally mined mica that is ground to a fine powder. This mica powder is grey-white in color until it is then coated with pigments (iron oxides, ultramarines or dyes).

Therefore, colored micas are comprised of pigments on a mica substrate (underlying substance). Those pigments, however, are not natural. They are lab-created to avoid the unhealthy levels of lead, arsenic and mercury that mined pigments contain.

Thus, there are no colored micas that are 100% natural. If they contain a pigment (ultramarine, iron oxide or dye), they are not natural.

Special note: Some of our micas are made with synthetic mica substrate called Fluorphlogopite. Fluorphlogopite is brighter and smoother than natural mica, and makes a fantastic substrate for some applications (for example, all of the cosmetic and bath bomb-safe glitters in our Bath Bomb Safe Glitter Collection!).

How many teaspoons are in an ounce of mica?

Our recommendations for coloring soap are by volume, as that is an industry standard. However, we package and sell mica by weight. We understand that this may be confusing.

Unfortunately, different micas have different densities, so the answer to this question can vary widely depending on the mica being measured.

About 60 of our micas have very similar densities and in these cases an ounce contains approximately 12-18 teaspoons.

However, some ounces may contain more teaspoons, and some less (like our Glow Blue and Glow Green, both of which are very dense).

How much is in a sample bag?

Sample bags are the one size that we sell that are filled by volume, not weight.

Each bag contain approximately one teaspoon. They are delivered in clear resealable bags.

What is your order processing, or turn-around time?

We always post our current processing time in the banner at the top of every page on our site. Note that one business day means it will be processed on the first business day after your order is placed.

Can I use Mad Micas for bath and body products other than soaps?

Yes!

While all of our micas can be used in soap (don't forget to check for CP stability on the product pages), many can be and are regularly used in other bath and body products (not to mention cosmetics, art applications, nail polish and much more).

Mad Micas neons, however, are only soap-safe for body use and should not be used in other products other than crafts.

Remember: each product page lists the FDA-approved uses for that particular product. Please review this information to make sure that the mica you want is appropriate for the use you have in mind.

Material Data Safety Sheets are also available for all products if you have additional questions.

My order was shipped but it's not moving. Why?

Sometimes USPS First Class packages don't show tracking until days after it has been shipped. We don't understand why that happens but it can.

Please give your package at least 4-5 days to show up in the USPS system. If at that point you still see no tracking update, contact us so we can ship a new order out to you.

For this reason we highly recommend USPS Priority or UPS for a more reliable shipping method.

Where are the Safety Data Sheets for your micas?

Right here. (There's also a link to them on every page footer.)

Are all Mad Micas vegan?

Yes!

Our micas contain no animal products and have not been tested on animals, either by us or by our suppliers.

We require declarations from all of our suppliers indicating that our micas contain no animal products and are never tested on animals.

You can read our Animal Cruelty Statement here.

PS - even the treats we send out with orders are vegan.

How do I mix mica to color my soap or scrub?

You can mix it directly into your soap batter or sugar scrub recipe, but we recommend premixing in oil first to eliminate the possibility of clumping in your recipe (although mica rarely clumps).

Use a cup (like one of our earth-friendly cups!) to mix your mica powder and oil. Measure your mica powder into the cup along with the same ratio (or a tiny bit more) of a carrier oil you already use in your recipe.

For example: combine 1 part mica powder with 1- 1½ parts oil. Mix thoroughly with a small spatula, craft stick or mini mixer until all clumps are blended. It helps to push the lumps to the sides of your container to release the pockets of trapped dry powder.

If you use melt and pour soap base, mix mica either with 90% isopropyl alcohol or vegetable glycerin before mixing into the soap base. Many people add the mica directly into the soap base, but we recommend pre-mixing first to ensure it is fully clump-free.

Do you have a “true red mica”?

We have created what we think is the perfect true red mica by combining three colorants in equal parts that you mix yourself: 1 part Voodoo mica, 1 part Spicy Tomato mica and 1 part Brazen Hussy pigment.

We offer these three colors as a set in both 1-ounce and 4-ounce jars in the True Red Set.

Please note that this set includes Brazen Hussy neon pigment that is approved for soaps and crafts only.

What about child labor and fair and ethical employee practices among suppliers?

Mad Micas has a strong commitment to social responsibility and ethical business practices.

While we purchase our colors and supplies from all over the world, including here in the United States, we know that other countries have different regulations and practices.

So we pre-screen all of our manufacturers and suppliers, and require declarations stating there are no children employed (monetarily or otherwise) by the company or any sub-contractors of that company. Further, we require declarations of safe and healthy working environments for their employees.

We believe that by requiring these declarations we are helping to support safe, healthy working conditions as well as children's rights and well-being worldwide.

What happens if an item I just ordered is Out of Stock?

While the website is generally accurate regarding stock status, occasionally we may over-sell a product.

If an item is out of stock on your paid order, we will reach out to you immediately, create a back-order statement for the item and ship the in-stock items in your order.

Back orders will be shipped immediately when the product is back in stock.

We ship out back-orders at our expense.

If you wish to receive a credit instead of the back-ordered item, please let us know as soon as possible and we will issue a refund to your original method of payment. 

Why should I create an account?

Creating an account on the Mad Micas site allows you to check past orders, track current orders, and reprint all invoices from all of your orders.

Creating an account will NOT result in us storing your payment information, and is not related to subscribing to the newsletter, which is done separately.

You can request complete deletion of all customer data by contacting us.

Why do you need my email and phone number?

We strongly believe in a person’s right to privacy.

You deserve to trust your suppliers, so we promise that we will never share, release or sell your personal information to anyone (unless required by law).

We use your email and phone number only to contact you about your order. If you have subscribed to the newsletter, we use your email address for that, as well.

You can request complete deletion of all customer data by contacting us.

What are your shipping policies?

Please see our shipping policies page, here.

Where are you located?

Our warehouse and offices are located in West Palm Beach, Florida. All of our contact information is listed here, on our contact page.

Can we come visit?

While we aren't open to the public, we do offer local pickup. Details on this service are on our shipping policies page.

Why isn't my question on this FAQ?

We don't know - but if you get in touch with us, we'll be happy to answer it (and add it to the FAQ!)