FAQ Policy Questions
Do you have a minimum order size?
Mad Micas currently has no order minimums.
What are your shipping policies?
Please see our shipping information here.
What is your order processing, or turn-around time?
We always post our current processing time in the banner at the top of every page on our site, but typically ship within 1-2 business days.
What is your return policy?
Please review our return, refund and cancellation policies here.
What happens if an item I just ordered is Out of Stock?
While the website is generally accurate regarding stock status, occasionally we may over-sell a product. If an item is out of stock on your paid order, we will reach out to you immediately, create a back-order statement for the item and ship the in-stock items in your order.
Back orders will be shipped immediately when the product is back in stock, and we ship out back-orders at our expense.
If you wish to receive a credit instead of the back-ordered item, please let us know as soon as possible and we will issue a refund to your original method of payment.
You can read more about our return, refund and cancellation policies here.
Are all Mad Micas vegan?
Yes! Our micas contain no animal products and have not been tested on animals, either by us or by our suppliers.
We require declarations from all of our suppliers indicating that our micas contain no animal products and are never tested on animals.
You can read our Animal Cruelty Statement here.
What about child labor and fair and ethical employee practices among suppliers?
Mad Micas has a strong commitment to social responsibility and ethical business practices.
While we purchase our colors and supplies from all over the world, including here in the United States, we know that other countries have different regulations and practices.
So, we pre-screen all of our manufacturers and suppliers and require declarations stating there are no children employed (monetarily or otherwise) by the company or any sub-contractors of that company. Further, we require declarations of safe and healthy working environments for their employees.
We believe that by requiring these declarations we are helping to support safe, healthy working conditions as well as children's rights and well-being worldwide.
You can read our Ethical Supply Line Statement here.