OUR TURNAROUND TIME
Our goal is to ship your order with as little delay as possible. In most cases, we ship within 2 business days of us receiving your order. When our order volume is unusually high, we will do everything in our power to get your package out to you as quickly as humanly possible. We know you have a business to run and we want YOU to succeed!
During MOFO Events please refer to the extended turnaround time and rules that apply - detailed on our blog.
We believe the standards for our products are not only satisfactory, but will surpass your expectations. If you have an issue or a problem with any product or shipment, please call us immediately so that we can address and resolve the matter with you. Our direct phone number is 561-845-0050. We simply can not accept returns on products you purchase from us because of health regulations and restrictions.
Order Changes & Cancellations: Because of our dedication to providing you with the fastest service, cancellations, as well as additions and changes to orders can only be accepted within two hours from the time the order is placed. If your order has been packed for shipment we will gladly assist you in placing a new separate order for the additional items.
Orders that are cancelled after the two hour window period will be charged a 10% RESTOCKING FEE before a refund is issued.
OUT OF STOCK ITEMS
If an item is out of stock that you ordered, we will contact you immediately by email, create a back-order for the item and ship out the balance of your order. Back-orders are shipped at no cost to you. If you would rather cancel a back-order and receive a credit on that item, please email Customer Support at firstname.lastname@example.org with your name, order number and why you are writing. We will credit your Mad Oils/Mad Micas Account within 2 business days of receiving your email.
NO SALES TAX IN FLORIDA
If you live in Florida and have a FL Sales Tax ID Certificate, we must have a copy of the certificate in our files for the current year. Once it is filed with us, you will receive a refund in the amount that you were charged tax, once your tax ID has been confirmed with the State of FL. If you have any questions, please email us at email@example.com.
I N T E R N A T I O N A L I N F O R M A T I O N
We currently ship to most countries. If at checkout there is a problem, please call us at 561-845-0050 or contact Customer Support at firstname.lastname@example.org so we can implement any changes that need to be made so that you can receive our products. We are here to help you.
Since we don't know the particular import restrictions in your country or region, it is the customer's responsibility to be aware of their own import restrictions. All duties, taxes, brokerage fees, shipping fees or any additional expenses are the responsibility of the purchaser.
There are two ways we ship Internationally:
- - > FEDEX and United States Postal Service.
- FedEx service has a tracking number and your package will be insured. FedEx may take 1-2 weeks to reach your destination.
- With USPS International, the package may take anywhere from a few business days to a couple of months for delivery.(We recently had a package that shipped USPS International First Class Mail and it took 75 days before the package was delivered to our customer in Italy.)
- We cannot guarantee delivery if you choose USPS International Shipping because the US Postal Service does NOT track their packages properly and they don't take any responsibility for packages that go "missing".
Canadian Shipment Notice:
Many of our Canadian customers choose to ship via USPS First Class International over any other shipping method due to the fact that duties/taxes/fees are much lower once the package arrives in Canada.