Shipping Policies

CHECKOUT AND SHIPPING METHODS POLICY
*  We cannot ship low or medium flashpoint fragrance or essential oils through the United States Postal Service (USPS).  The Department of Transportation (DOT) created these laws and regulations. If a fragrance oil in your cart is lower than 200° F, your only shipping choice at checkout will be FedEx Ground.  
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Our shipping rates are pulled directly from USPS and FEDEX.  
If, however, there is a discrepancy between what you paid for shipping, and what we end up paying for shipping, a refund in the amount of the difference will be made to your credit card or PayPal account (refunds for shipping occur once a week).
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Mad Oils, Inc. (Mad Micas) offers FREE SHIPPING:  On orders over $99.00* (this offer is for a limited time)
* Free shipping applies to orders being shipped within the U.S. States.
This excludes all off-shore United States territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

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OUR TURNAROUND TIME

Our goal is to ship your order with as little delay as possible.  In most cases, we ship within 2 business days of us receiving your order.  When our order volume is unusually high, we will do everything in our power to get your package out to you as quickly as humanly possible.  We know you have a business to run and we want YOU to succeed! 

 

During MOFO Events please refer to the extended turnaround time and rules that apply - detailed on our blog.

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OUR STANDARDS

We believe the standards for our products are not only satisfactory, but will surpass your expectations.  If you have an issue or a problem with any product or shipment, please call us immediately so that we can address and resolve the matter with you. Our direct phone number is 561-845-0050. We simply can not accept returns on products you purchase from us because of health regulations and restrictions. 

Order Changes & Cancellations: Because of our dedication to providing you with the fastest service, cancellations, as well as additions and changes to orders can only be accepted within two hours from the time the order is placed. If your order has been packed for shipment we will gladly assist you in placing a new separate order for the additional items.


Orders that are cancelled after the two hour window period will be charged a 10% RESTOCKING FEE before a refund is issued.

OUT OF STOCK ITEMS

If an item is out of stock that you ordered, we will contact you immediately by email, create a back-order for the item and ship out the balance of your order. Back-orders are shipped at no cost to you. If you would rather cancel a back-order and receive a credit on that item, please email Customer Support at info@madoils.com with your name, order number and why you are writing. We will credit your Mad Oils/Mad Micas Account within 2 business days of receiving your email. 


NO SALES TAX IN FLORIDA

If you live in Florida and have a FL Sales Tax ID Certificate, we must have a copy of the certificate in our files for the current year.  Once it is filed with us, you will receive a refund in the amount that you were charged tax, once your tax ID has been confirmed with the State of FL.  If you have any questions, please email us at info@madoils.com.
 
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I N T E R N A T I O N A L    I N F O R M A T I O N


We currently ship to most countries.  If at checkout there is a problem, please call us at 561-845-0050 or contact Customer Support at info@madoils.com so we can implement any changes that need to be made so that you can receive our products.  We are here to help you.

Import Restrictions/Duties/Taxes
Since we don't know the particular import restrictions in your country or region, it is the customer's responsibility to be aware of their own import restrictions.  All duties, taxes, brokerage fees, shipping fees or any additional expenses are the responsibility of the purchaser.

There are two ways we ship Internationally: 


 - - >  FEDEX and United States Postal Service.   

  • FedEx service has a tracking number and your package will be insured. FedEx may take 1-2 weeks to reach your destination.
  • With USPS International, the package may take anywhere from a few business days to a couple of months for delivery.(We recently had a package that shipped USPS International First Class Mail and it took 75 days before the package was delivered to our customer in Italy.)
  • We cannot guarantee delivery if you choose USPS International Shipping because the US Postal Service does NOT track their packages properly and they don't take any responsibility for packages that go "missing". 

 Canadian Shipment Notice:

Many of our Canadian customers choose to ship via USPS First Class International over any other shipping method due to the fact that duties/taxes/fees are much lower once the package arrives in Canada.
 
  (updated February, 2017)