New Flat Rate Shipping Choice May 01 2015
We offered extremely low priced shipping for close to a year. The shipping tiers were $3, $5, $8 and free shipping at $75. We ate 90% of the shipping costs, overall in the 11 months we've been in business. We couldn't continue offering the same quality goods for the same prices unless we charged more for shipping (closer to actual shipping) or raised our product prices.
We spent a long time discussing how to fix the shipping conundrum.
#1: We could have offered free shipping and raised our prices significantly. But, as many of you know, free shipping IS NOT really free. It is always worked into the price of the goods being sold. Free shipping is appealing to the consumer (I fall into the trap as a consumer even though I know the the truth!) and yet, comparing prices is always on the consumer's mind. We want to be competitive in price as our competitors.
The other choice for shipping was:
#2: We could create a flat rate shipping across the board whether you spent $5 or $100, but that would scare off the buyer who only wants to try a few samples.
On a separate note: Because many of our customers who buy low or medium flashpoint oils do not read the shipping restrictions which state that those oils MUST ship via UPS by law, but often do not choose UPS, having the $9.95 choice enabled us to not get completely killed on shipping... UPS packages start at $9+ and go up from there; A 3 lb package, which is one of the the most common, to California costs $16+!
So, we had to make a choice. We are not out to get anyone, nor are we wanting to squeeze people for their money. We just want to provide excellent goods to remarkable people. The shipping costs have become so extreme, it's almost higher than the costs of goods sold half the time! CRAZY, I tell you!
It is important that we get feedback from people. We DID get some feedback from someone who wanted a few mica samples but didn't want to pay a high price for shipping to get them. As of tonight, I added a flat rate for our customers in the Continental United States purchasing ONLY mica samples and 1 oz jars of micas for only $6.10. We will use Flat Rate Padded Envelopes to send them to you. Let's see how this works out for you.
As I have always mentioned to you, we are here for you and we want your experience here to be wonderful. If you are having problems with anything or you want to talk to us about something, speak up. We want to hear from you. Thank you Miss Jessica. Because of you, we now have a small mica flat rate shipping choice!!
Thanks, all for your patience as we weather through our shipping issues.